Evidence gathering,
without the email chain
Ordero is a shared workspace for claim evidence. Loss adjusters, accountants, solicitors and insureds work from a single list of documents.
Claims are evidence-heavy. The tools are still email and spreadsheets.
Evidence is gathered over email, phone calls, Excel and RFIs. Attachments get missed, versions drift, and nobody can see what is outstanding without asking. It hurts most at the two ends of the book: high volume, low complexity files where the admin per claim is the whole cost, and litigated files where every document has to be traceable years later.
of director time at a forensic accounting practice goes on administration rather than analysis.
loss adjusters in the network we reach directly. Few use a dedicated system for claim evidence.
earliest full delivery of the market’s own modernisation programme. Claims are open now.
Three things that take the admin off the claim
Custom request templates
Build the document request flow once per claim type, then reuse it. Categories, items and wording stay consistent across the team instead of being retyped into every email.
Insured portal
The insured, broker or solicitor sees only what they need to supply, grouped and stated plainly. They upload against the exact item asked for, with no logins to chase.
Audit trail of activity
Every request, upload, comment and decision is timestamped against the claim, searchable across the whole team. Delays and invoiced time can be evidenced rather than argued, years later if needed.
Introduced inside a claim you are already running
Open the claim workspace
The claim owner sets up the file and the requested-document list from a reusable template. No IT project, no procurement.
Invite the adjuster and the insured
The insured, broker or instructed solicitor gets a simple portal listing what is needed. Everyone else gets visibility of progress without collecting anything themselves.
Work the list until it closes
Documents are reviewed, queried or accepted in place. The audit trail builds itself, so the file closes sooner and stands up later.
See it on one of your claims
Ordero is licensed per seat, and pricing depends on team size, claim volume and how you want to work, so we set it with you. Tell us about your caseload and we will walk you through the workspace.