Evidence gathering,
without the chain
Ordero is a dedicated evidence workspace that sits alongside your existing claims system. Request, collect and resolve evidence in one place, reducing your admin load while creating a clear audit trail and actionable insights.
One home for claim evidence
Bring requests, documents, responses, and queries together in one shared workspace
Every interaction, recorded
Maintain a clear, chronological record of every interaction and submission
Operational intelligence
Measure response times, evidence flow, and query rates across claims and teams
Claims are evidence-heavy. The management of that evidence remains largely unstructured.
Evidence is gathered across email, calls, and spreadsheets, leaving the process fragmented and hard to track. Team-wide visibility over requests is limited, while documents, responses, and follow-up queries can drift and become disconnected. This increases administrative handling and makes the evidence trail harder to follow.
Evidence moves across multiple channels, disconnecting requests from the documents, responses, and conversations that follow.
Understanding what has been requested, received, or remains outstanding often means reconstructing a picture across multiple channels.
Evidence workflows generate valuable operational data, but tangled processes make it difficult to capture, measure, and utilise.
Ordero brings structure to the evidence lifecycle
Target up to 30% greater efficiency by reducing the administrative time spent gathering, organising, and managing evidence.
Maintain a clear, chronological, exportable record of every request, submission, and interaction throughout the evidence lifecycle.
Turn evidence activity into actionable insight, revealing trends, bottlenecks, and opportunities to improve performance.
Claims Dashboard
See evidence progress, outstanding requests, and recent activity at a glance. Understand where the claim stands without reconstructing the picture across emails and spreadsheets.
Custom Request Templates
Build your evidence requirements once, then reuse them across similar claims. Standardise categories and items across your team while retaining the flexibility to adapt each request to the claim at hand.
Insured Portal
Give the Insured a clear, focused view of exactly what is required. Access is simple to set up, with documents uploaded and commentary added directly against each request, keeping submissions organised and the experience straightforward.
Built-In Analytics
Go beyond individual claims to understand how evidence gathering performs across your operation. Surface patterns, friction, and opportunities that would otherwise remain hidden, and turn activity into insight.
Activity Audit Trail
Every request, submission, comment, and interaction is captured against the claim as it happens. Maintain a complete, chronological evidence record that provides clarity today and a defensible history whenever the claim is revisited.
Built for sensitive claim information
Enterprise single sign-on
Authentication through Microsoft Entra, providing a familiar and secure access layer.
Invitation-only access
Users can only access Ordero when explicitly invited, and permissions are revoked immediately when access is removed.
Secure UK-based data storage
Claim evidence is stored in UK data centres and access is controlled exclusively through the application’s secure authorisation.
Data encryption
Data and documents remain encrypted both at rest and in transit, protecting sensitive information throughout its lifecycle.
Built to slot into your live claims
Open the claim workspace
Set up a new claim in the dashboard and start customising your evidence request list.
Add your team and collaborators
Bring colleagues and relevant third parties into the workspace, with permissions tailored to their role.
Invite the Insured
Send an invitation and Ordero takes care of the setup. The Insured gets their own account, sees exactly what is required, and uploads documents and comments directly against each request.
Gather, review, and progress
Review evidence submissions, raise queries, and manage responses in one place. Every interaction is captured automatically as the evidence progresses.
See it in action
Ordero is licensed per seat. Tell us about your current evidence request flow and discover how you could transform it with our platform.